{"id":115,"date":"2016-03-28T08:00:00","date_gmt":"2016-03-28T08:00:00","guid":{"rendered":"https:\/\/www.pecovatelska.cz\/blog\/?p=115"},"modified":"2016-03-14T03:24:33","modified_gmt":"2016-03-14T03:24:33","slug":"potizisti","status":"publish","type":"post","link":"https:\/\/www.pecovatelska.cz\/blog\/potizisti\/","title":{"rendered":"Jak rozeznat opravdov\u00e9ho pot\u00ed\u017eistu"},"content":{"rendered":"

\"troublemaker\"<\/a>P\u0159i provozov\u00e1n\u00ed PC IS \u201cPe\u010dovatelsk\u00e1 slu\u017eba\u201d je t\u0159eba kl\u00e1st d\u016fraz na kvalitn\u00ed u\u017eivatelskou podporu. Na tom si zakl\u00e1d\u00e1me, a skute\u010dn\u011b v p\u0159edchoz\u00edch letech jsme z\u00edskali neb\u00fdvale vysok\u00e9 hodnocen\u00ed ze strany u\u017eivatel\u016f v anonymn\u00edm pr\u016fzkumu<\/a>. Dokud \u2026 no, dokud nenaraz\u00edte na pot\u00ed\u017eistu. Tak\u017ee, jak se takov\u00fd pot\u00ed\u017eista pozn\u00e1?<\/p>\n

Spolehliv\u00e1 detekce pot\u00ed\u017eisty<\/h2>\n

Pot\u00ed\u017eista spl\u0148uje v\u011bt\u0161inu (\u010di ide\u00e1ln\u011b v\u0161echny) z n\u00e1sleduj\u00edc\u00edch bod\u016f:<\/p>\n

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    Pravideln\u00e9 ztr\u00e1cen\u00ed instala\u010dn\u00edho CD, Smlouvy, Hesel, Faktur. Lze vylep\u0161it tvrzen\u00edm, \u017ee my jsme p\u0159i instalaci \u201cnic nedostali\u201d.<\/div>\n<\/li>\n
  2. \n
    Pot\u00ed\u017eista nem\u00e1 d\u016fvod \u010d\u00edst n\u00e1pov\u011bdu, facebook, blog ani diskusn\u00ed f\u00f3rum k programu.<\/div>\n<\/li>\n
  3. \n
    Pot\u00ed\u017eista pravideln\u011b za\u010d\u00edn\u00e1 hovor slovy \u201cJak je mo\u017en\u00e9, \u017ee program \u2026\u201d<\/div>\n<\/li>\n
  4. \n
    Pot\u00ed\u017eista si libuje v tvrzen\u00ed \u201cNikdo s t\u00edm nic ned\u011blal ale\u2026\u201d<\/div>\n<\/li>\n
  5. \n
    Pot\u00ed\u017eista vol\u00e1 po pracovn\u00ed dob\u011b, ide\u00e1ln\u011b v sobotu nebo v ned\u011bli.<\/div>\n<\/li>\n
  6. \n
    Pot\u00ed\u017eista odm\u00edt\u00e1 jak\u00e1koliv \u0161kolen\u00ed k \u010demukoliv, proto\u017ee \u201c\u2026 na takov\u00e9 v\u011bci nem\u00e1 \u010das\u201d.<\/div>\n<\/li>\n
  7. \n
    Pot\u00ed\u017eista p\u0159esn\u011b v\u00ed, jak program vylep\u0161it, aby nemusel d\u011blat v\u016fbec nic. Bohu\u017eel, na \u017e\u00e1dn\u00e9 \u00fapravy software nem\u00e1 pen\u00edze a m\u00edt je nebude.<\/div>\n<\/li>\n
  8. \n
    Pot\u00ed\u017eista neplat\u00ed faktury (nebo je alespo\u0148 neplat\u00ed v\u010das).<\/div>\n<\/li>\n
  9. \n
    Pot\u00ed\u017eista nem\u00e1 nikdy rozbit\u00fd po\u010d\u00edta\u010d. To \u201cti druz\u00ed\u201d\u2026<\/div>\n<\/li>\n
  10. \n
    Pot\u00ed\u017eista nepln\u00ed \u017e\u00e1dn\u00e9 pokyny z infolinky, proto\u017ee s\u00e1m v\u00ed v\u0161echno nejl\u00edp.<\/div>\n<\/li>\n<\/ol>\n

    Jak neb\u00fdt pot\u00ed\u017eisty<\/h2>\n

    Pot\u00ed\u017eisty (angl. troublemakers, \u010dti \u201ctrablmejkrs\u201d) je pochopiteln\u011b pot\u0159eba naj\u00edt a co nejrychleji se s nimi rozlou\u010dit. D\u011bl\u00e1 se to ov\u0161em jen proto, aby jejich m\u00edsto zaujali pot\u00ed\u017eisti jin\u00ed \"Mrkaj\u00edc\u00ed. Chytr\u00fd \u010dlov\u011bk v\u00ed, \u017ee \u010das od \u010dasu je pot\u00ed\u017eista ka\u017ed\u00fd, ale aby nebyl pot\u00ed\u017eistou chronick\u00fdm, sna\u017e\u00ed se dodr\u017eovat n\u00e1sleduj\u00edc\u00ed:<\/p>\n

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    2. \n
      Poctiv\u011b \u010dte informa\u010dn\u00ed zdroje, m\u00e1 vyti\u0161t\u011bn\u00fd manu\u00e1l, pt\u00e1 se, co mu nen\u00ed jasn\u00e9,<\/div>\n<\/li>\n
    3. \n
      P\u0159izn\u00e1 vlastn\u00ed chybu, pokud ji ud\u011blal. V\u0161ichni d\u011bl\u00e1me chyby.<\/div>\n<\/li>\n
    4. \n
      P\u0159izn\u00e1 vlastn\u00ed chybu, pokud ji ud\u011blal \u2013 zaj\u00edmav\u00e9, tohle se tu opakuje u\u017e podruh\u00e9.<\/div>\n<\/li>\n
    5. \n
      V\u00ed kdy, jak a s \u010d\u00edm sm\u00ed kontaktovat podporu telefonicky,<\/div>\n<\/li>\n
    6. \n
      Pravideln\u011b absolvuje \u0161kolen\u00ed k aplikaci \u2013 ide\u00e1ln\u011b jednou ro\u010dn\u011b.<\/div>\n<\/li>\n
    7. \n
      D\u00e1v\u00e1 v\u011bcn\u00e9 n\u00e1vrhy na vylep\u0161en\u00ed a pokud m\u016f\u017ee, pod\u00edl\u00ed se alespo\u0148 symbolicky finan\u010dn\u011b na dal\u0161\u00edm vylep\u0161ov\u00e1n\u00ed syst\u00e9mu.<\/div>\n<\/li>\n
    8. \n
      M\u00e1 v po\u0159\u00e1dku \u00fa\u010detnictv\u00ed, neztr\u00e1c\u00ed doklady, plat\u00ed v\u010das.<\/div>\n<\/li>\n
    9. \n
      Ch\u00e1pe, \u017ee hardware je poruchov\u00e1 v\u011bc, rozum\u00ed tomu, \u017ee jde jen o p\u0159\u00edstroj, co se m\u016f\u017ee rozb\u00edt,<\/div>\n<\/li>\n
    10. \n
      Respektuje rady a doporu\u010den\u00ed, kter\u00e1 k aplikaci dostane v r\u00e1mci u\u017eivatelsk\u00e9 podpory.<\/div>\n<\/li>\n<\/ol>\n

      Statisticky nejv\u00fdznamn\u011bj\u0161\u00edm zp\u016fsobem, jak se zbavit n\u00e1lepky pot\u00ed\u017eisty je absolvov\u00e1n\u00ed poctiv\u00e9ho \u0161kolen\u00ed k programu. Za\u017e\u00edv\u00e1me to dnes a denn\u011b, kdy p\u0159i \u0161kolen\u00ed u\u017eivatel\u00e9 krout\u00ed hlavou a medituj\u00ed \u201cpro\u010d jsem tohle nev\u011bd\u011bl, kdy\u017e jsem d\u011blal uz\u00e1v\u011brku\u201d. Tak\u017ee \u00fakol je jasn\u00fd \u2013 zjistit, kdy bylo naposledy \u0161kolen\u00ed a pokud nebylo dlouho, hned ho u n\u00e1s objednat!<\/p>\n","protected":false},"excerpt":{"rendered":"

      P\u0159i provozov\u00e1n\u00ed PC IS \u201cPe\u010dovatelsk\u00e1 slu\u017eba\u201d je t\u0159eba kl\u00e1st d\u016fraz na kvalitn\u00ed u\u017eivatelskou podporu. Na tom si zakl\u00e1d\u00e1me, a skute\u010dn\u011b v p\u0159edchoz\u00edch letech jsme z\u00edskali neb\u00fdvale vysok\u00e9 hodnocen\u00ed ze strany u\u017eivatel\u016f v anonymn\u00edm pr\u016fzkumu. Dokud \u2026 no, dokud nenaraz\u00edte na pot\u00ed\u017eistu. Tak\u017ee, jak se takov\u00fd pot\u00ed\u017eista pozn\u00e1?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[27,26],"class_list":["post-115","post","type-post","status-publish","format-standard","hentry","category-humor","tag-infolinka","tag-podpora"],"_links":{"self":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":3,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts\/115\/revisions"}],"predecessor-version":[{"id":118,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts\/115\/revisions\/118"}],"wp:attachment":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/media?parent=115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/categories?post=115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/tags?post=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}