{"id":371,"date":"2021-09-13T14:23:12","date_gmt":"2021-09-13T14:23:12","guid":{"rendered":"https:\/\/www.pecovatelska.cz\/blog\/?p=371"},"modified":"2021-11-29T07:08:47","modified_gmt":"2021-11-29T07:08:47","slug":"nez-nam-zavolate","status":"publish","type":"post","link":"https:\/\/www.pecovatelska.cz\/blog\/nez-nam-zavolate\/","title":{"rendered":"Ne\u017e n\u00e1m zavol\u00e1te"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Proto\u017ee se mno\u017e\u00ed situace, kdy n\u00e1s kontaktujete po telefonu, rozebereme si v dne\u0161n\u00edm \u010dl\u00e1nku, co je moudr\u00e9 ud\u011blat, ne\u017e zvednete mobil a za\u010dnete n\u00e1m volat. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na odleh\u010den\u00ed infolinky p\u0159itom vyd\u011blaj\u00ed v\u0161ichni &#8211; my budeme m\u00edt v\u00edce sil a \u010dasu na v\u00fdvoj aplikac\u00ed a Vy budete m\u00edt mnohem v\u011bt\u0161\u00ed d\u016fv\u011bru, \u017ee p\u0159inejmen\u0161\u00edm n\u011bkter\u00e9 v\u011bci zvl\u00e1dnete l\u00e9pe, rychleji, levn\u011bji a radostn\u011bji sami.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Nejd\u0159\u00edve zkuste na v\u011bc p\u0159ij\u00edt sami<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jak \u0159\u00edk\u00e1 klasik: Ta prvn\u00ed pomocn\u00e1 ruka je na konci Va\u0161\u00ed pa\u017ee. V p\u0159\u00edpad\u011b, kdy pot\u0159ebujete pomoci s programem, funkc\u00ed nebo nastaven\u00edm, m\u011bli byste se nejd\u0159\u00edv sami sebe zeptat ve smyslu:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>To, co \u0159e\u0161\u00edm &#8211; u\u017e se to n\u011bkdy stalo? Vy\u0159e\u0161il jsem to tenkr\u00e1t?<\/li><li>Je to v\u011bc, kterou m\u016f\u017eu o p\u00e1r minut odlo\u017eit a pod\u00edvat se na n\u00ed s chladnou hlavou?<\/li><li>Dala by se v\u011bc, kter\u00e1 mi nefunguje t\u0159ebas vyzkou\u0161et na jin\u00e9m PC?<\/li><li>Klasika &#8211; zkusili jste to vypnout a zapnout?<\/li><li>Pokud n\u011bco &#8222;v\u010dera&#8220; \u0161lo a &#8222;dneska&#8220; to nejde &#8211; zm\u011bnilo se n\u011bco (nov\u00fd PC apod.)?<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Zku\u0161enost je takov\u00e1, \u017ee hodn\u011b v\u011bc\u00ed se vy\u0159e\u0161\u00ed prost\u011b t\u00edm, \u017ee vyvinete ur\u010dit\u00e9 \u00fasil\u00ed a zkus\u00edte tomu p\u0159ij\u00edt na kloub. Stoj\u00ed to za vyzkou\u0161en\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Potom kolegov\u00e9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V ka\u017ed\u00e9 jen trochu p\u0159\u00ed\u010detn\u00e9 firm\u011b um\u011bj\u00ed ka\u017edou v\u011bc v pou\u017e\u00edvan\u00e9m informa\u010dn\u00edm syst\u00e9mu obsluhovat nejm\u00e9n\u011b dva lid\u00e9 (pokud to nen\u00ed V\u00e1\u0161 p\u0159\u00edpad, m\u011bli byste zpozorn\u011bt a napravit to, to v\u00edte, zastupitelnost). To znamen\u00e1, \u017ee v\u011bc, kterou \u0159e\u0161\u00edte m\u016f\u017ee zn\u00e1t V\u00e1\u0161 kolega nebo kolegyn\u011b &#8211; a up\u0159\u00edmn\u011b, mohlo se st\u00e1t, \u017ee \u0159e\u0161\u00ed \/ \u0159e\u0161il stejn\u00fd probl\u00e9m a v\u00ed si rady. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U\u017e jen t\u00edm, \u017ee se pokus\u00edte v\u011bc vysv\u011btlit n\u011bkomu dal\u0161\u00edmu \u010dasto p\u0159ijdete na \u0159e\u0161en\u00ed, nebo na n\u011bj p\u0159ijdete spole\u010dn\u011b. A p\u0159\u00ed\u0161t\u011b zase m\u016f\u017eete pomoci Vy n\u011bkomu ze sv\u00fdch spolupracovn\u00edk\u016f. To ur\u010dit\u011b je cesta, kterou se vydat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Potom vestav\u011bn\u00e1 n\u00e1pov\u011bda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">M\u016f\u017ee to zn\u00edt zvl\u00e1\u0161tn\u011b, ale \u0159ada u\u017eivatel\u016f v\u016fbec netu\u0161\u00ed, \u017ee k program\u016fm existuje N\u00e1pov\u011bda. A to jak n\u00e1pov\u011bda na webu, tak p\u0159\u00edmo vestav\u011bn\u00e1 v aplikaci. V N\u00e1pov\u011bd\u011b se v\u017edy sna\u017e\u00edme m\u00edt sekci &#8222;\u010casto kladen\u00e9 ot\u00e1zky&#8220; a v n\u00ed &#8230; bingo! Odpov\u011b\u010f na \u010dasto kladen\u00e9 ot\u00e1zky.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e1pov\u011bda je nav\u00edc kontextov\u00e1, tud\u00ed\u017e pokud nap\u0159\u00edklad m\u00e1te otev\u0159en\u00e9 okno &#8222;Klienti&#8220; a kliknete na n\u00e1pov\u011bdu, objev\u00ed se V\u00e1m n\u00e1pov\u011bda p\u0159\u00edmo k agend\u011b klient\u016f, ani\u017e byste museli informace hledat jinde. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Potom m\u00edstn\u00ed IT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Na &#8222;Va\u0161eho&#8220; firemn\u00edho &#8222;aj\u0165\u00e1ka&#8220; byste se m\u011bli v\u017edy obr\u00e1tit je\u0161t\u011b p\u0159edt\u00edm, ne\u017e budete kontaktovat n\u00e1s, a to zejm\u00e9na v n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Program nejde v\u016fbec spustit<\/li><li>Hl\u00e1s\u00ed chyby se s\u00edt\u00ed<\/li><li>Nejde internet<\/li><li>M\u00e1te nov\u00fd PC a program na n\u011bm nen\u00ed nainstalov\u00e1n<\/li><li>Nefunguje V\u00e1m kancel\u00e1\u0159sk\u00fd bal\u00edk, po\u0161ta nebo cokoli jin\u00e9ho, co nesouvis\u00ed s na\u0161imi aplikacemi<\/li><li>M\u00e1te zastaral\u00fd opera\u010dn\u00ed syst\u00e9m Windows 7<\/li><li>Po\u010d\u00edta\u010d \/ program je pomal\u00fd atd.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u010cas od \u010dasu takov\u00e1 porada s IT odd\u011blen\u00edm skon\u010d\u00ed t\u00edm, \u017ee V\u00e1s m\u00edstn\u00ed IT stejn\u011b odk\u00e1\u017ee na n\u00e1s. Ale to je v po\u0159\u00e1dku. &#8222;\u010clov\u011bk od po\u010d\u00edta\u010d\u016f&#8220; je odborn\u00edk a pom\u011brn\u011b p\u0159esn\u011b pozn\u00e1, kdy je probl\u00e9m zp\u016fsoben n\u011b\u010d\u00edm, s \u010d\u00edm m\u016f\u017ee pomoci s\u00e1m, a kdy jde naopak o v\u011bc, se kterou mus\u00ed pomoci helpdesk konkr\u00e9tn\u00edho tv\u016frce aplikace. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nic z n\u00e1vrh\u016f v\u00fd\u0161e nepomohlo &#8211; napi\u0161te e-mail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud jste ud\u011blali v\u0161echno viz v\u00fd\u0161e a nepomohlo to, pak n\u00e1m pros\u00edm napi\u0161te e-mail. T\u0159eba\u017ee se zd\u00e1, \u017ee e-mail a telefon jsou rovnocenn\u00e9 zp\u016fsoby podpory, nen\u00ed to tak. D\u00e1v\u00e1me p\u0159ednost e-mailu p\u0159ed telefonem, proto\u017ee:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Kdy\u017e zformulujete sv\u00e9 my\u0161lenky do textu, ut\u0159\u00edd\u00edte si je,<\/li><li>E-mail m\u016f\u017ee ve firm\u011b (u n\u00e1s i u V\u00e1s) vy\u0159\u00eddit kdokoli, daj\u00ed se p\u0159epos\u00edlat,<\/li><li>E-mail m\u016f\u017eete napsat i v noci \/ o v\u00edkendu, telefonovat n\u00e1m mimo dobu podpory je drah\u00e9 (viz n\u00ed\u017ee)<\/li><li>U e-mailu se d\u00e1 pohodln\u011b sledovat historie konverzace,<\/li><li>U p\u00edsemn\u00e9 formy nehroz\u00ed (tolik), \u017ee si nebudeme rozum\u011bt,<\/li><li>Do e-mailu se daj\u00ed p\u0159ikl\u00e1dat obr\u00e1zky nebo p\u0159\u00edlohy,<\/li><li>Na e-mail m\u016f\u017eeme odpov\u011bd\u011bt v \u010dase, kdy n\u00e1m to nejv\u00edce vyhovuje,<\/li><li>E-mail si m\u016f\u017eete snadno vytisknout, schovat a vr\u00e1tit se k n\u011bmu v p\u0159\u00edpad\u011b pot\u0159eby<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Firma d\u011bl\u00e1 v\u0161echno proto, abychom na e-maily odpov\u00eddali t\u00fd\u017e pracovn\u00ed den (s v\u00fdjimkou z\u00e1kazn\u00edk\u016f, co n\u00e1m neplat\u00ed v\u010das, tam s odpov\u011bd\u00ed pose\u010dk\u00e1me). E-mail je proto preferovan\u00fdm zp\u016fsobem poskytov\u00e1n\u00ed u\u017eivatelsk\u00e9 podpory.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Teprve te\u010f se telefonuje<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e1vrhy v\u00fd\u0161e se vyzkou\u0161ely, nepomohlo to, tak je samoz\u0159ejm\u011b \u010das \u017ehavit dr\u00e1ty. Pokud n\u00e1m telefonujete, myslete pros\u00edm na n\u00e1sleduj\u00edc\u00ed v\u011bci:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Podpora je jen ve v\u0161edn\u00ed dny mezi 8:00 &#8211; 16:00. Mimo tuto dobu se V\u00e1m r\u00e1di budeme v\u011bnovat za &#8222;firemn\u00ed&#8220; ceny 1500,- K\u010d + DPH za hodinu, \u00fa\u010dtov\u00e1no po \u010dtvrthodin\u011b.<\/li><li>Nen\u00ed \u017e\u00e1dn\u00fd d\u016fvod, pro\u010d byste m\u011bli p\u0159edpokl\u00e1dat, \u017ee se V\u00e1m podpora bude v\u011bnovat ihned.<\/li><li>Pokud n\u00e1m \u0159eknete, s \u010d\u00edm pot\u0159ebujete pomoci, zvol\u00edme v\u017edy nejjednodu\u0161\u0161\u00ed a nejlevn\u011bj\u0161\u00ed variantu, jak to ud\u011blat. To znamen\u00e1, \u017ee V\u00e1s m\u016f\u017eeme po\u017e\u00e1dat, abyste n\u00e1m napsali e-mail, zavolali pozd\u011bji, p\u0159ipojili se p\u0159es TeamViewer a podobn\u011b. Li\u0161\u00ed se to p\u0159\u00edpad od p\u0159\u00edpadu.<\/li><li>Pokud V\u00e1m podpora n\u011bco porad\u00ed, m\u011bli byste poslechnout. <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Od z\u00e1\u0159\u00ed 2021, kdy tento \u010dl\u00e1nek vznikl, budeme my\u0161lenky z n\u011bj prezentovat na \u0161kolen\u00edch a ob\u010das V\u00e1m je p\u0159ipomeneme i b\u011bhem poskytov\u00e1n\u00ed u\u017eivatelsk\u00e9 podpory jako takov\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Proto\u017ee se mno\u017e\u00ed situace, kdy n\u00e1s kontaktujete po telefonu, rozebereme si v dne\u0161n\u00edm \u010dl\u00e1nku, co je moudr\u00e9 ud\u011blat, ne\u017e zvednete mobil a za\u010dnete n\u00e1m volat. Na odleh\u010den\u00ed infolinky p\u0159itom vyd\u011blaj\u00ed v\u0161ichni &#8211; my budeme m\u00edt v\u00edce sil a \u010dasu na v\u00fdvoj aplikac\u00ed a Vy budete m\u00edt mnohem v\u011bt\u0161\u00ed d\u016fv\u011bru, \u017ee p\u0159inejmen\u0161\u00edm n\u011bkter\u00e9 v\u011bci zvl\u00e1dnete l\u00e9pe, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-371","post","type-post","status-publish","format-standard","hentry","category-obecne-informace"],"_links":{"self":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":5,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts\/371\/revisions"}],"predecessor-version":[{"id":377,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/posts\/371\/revisions\/377"}],"wp:attachment":[{"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/media?parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/categories?post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pecovatelska.cz\/blog\/wp-json\/wp\/v2\/tags?post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}